Terms & Conditions

General
Please read these terms and conditions (“Terms and Conditions”) carefully. By using this Web site, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this Web site or make any purchase from it. These Terms and Conditions govern your use of, and any purchase from, the Zizov Diamonds website, and constitute an agreement between you and Zizov Diamonds. Zizov Diamonds reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

Payments
We accept Visa, MasterCard, American Express, Maestro and JCB cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to ZIZOVDIAMONDS.COM

Bank Wire:
Bank wire payments are accepted on all orders.

Bank Account Details:
JIMMY JEWELLERY BVBA
IBAN: BE22363149613547
BIC/Swift: BBRUBEBB

Company Address:
Zizov Diamonds
De Keyserlei 38
2018 Antwerp
Belgium

T 0032 (0)3 227 5232
M 0032 (0)486 490 508
info@zizovdiamonds.com

TAXES
Taxes and duties are calculated according to your shipping destination and itemized BELGIUM VAT is applied to orders dispatched within the BELGIUM. Local VAT is  applied to all other EU destinations.

THE NON EUROPEAN COUNTRIES CAN CLAIME THE TAXES BACK BY PROVING THAT THE ORDER IS SHIPPED TO THE NON EUROPEAN  COUNTRY .THE VAT OF 21% WIL BE WIRED BACK TO THE CUSTOMER.

Shipping Cost Policy
FREE SHIPPING ON ALL ORDERS WITHIN THE EU COUNTRIES
For shipping outside these the EU region a supplementary charge will be added. This charge will be confirmed with customer before shipment.

Insurance
Our shipments are fully insured.

Cancellation and Return Policy
The User is entitled to revoke his ONLINE order within 14 calendar days following the day of delivering the Products. The purchased Product must be returned in undamaged state and in the original and sufficiently stamped box to ZIZOV DIAMOND ’s return address . CERTIFIED SEALD DIAMONDS ONES THEY ARE OPEN WILL NOT BE REFUNDED The User must give his account number so that we can make the return payment of the purchase price. Due to the fluctuation of the Diamond Markets, Zizov Diamonds will subtract 20% of the purchase amount (minimum 150 euro) for processing, handling and market fluctuations from the reimbursement amount. Reimbursement on certain diamonds may take up to 90 days (if you want to know if the diamond you purchased is in the 90 day refund category please send us email with diamond ID before purchase).
The shipment costs for returning the Products ordered online shall be borne by the User, Damaged NOT articles will be refunded.

Special Diamond Orders and Custom Design
Deposit of 35% will be charged when you place a special diamond order or request a custom designed product.  This deposit will not be reimbursed if order is cancelled or returned.

“On Hold” Deposits
“On hold” deposits to guarantee jewelry and/or stone availability will not be reimbursed in case of cancellation of the purchase by the customer.

Purchase Approval
All purchases are subject to the final approval of Zizov Diamonds. If the item (items) purchased is not available, Zizov Diamonds will offer a replacement item. If the customer does not accept the replacement item, customer will receive a 100% payment refund.